![]() Luckily we didn't have lightening lanes booked that day!Īfter the 2nd time of the bus not arriving when it was supposed to we gave up using them and shelled out a small fortune on Ubers. We tried the shuttle about 4 times and on 2 occasions it was at least half an hour late. Therefore to book us on the 8am bus, one of our party had to leave our villa circa 6.40am to get to the resort reception to booked on, then walk back to the villa, get ready to go to the park and then leave again at 7.40am to get the bus. Our villa was a good 15 min walk away across the very busy road. You had to book, in person, an hour before the bus departure. We found the whole system of booking the shuttles ridiculous. HOWEVER one Of the main reasons we booked this resort was that it offered shuttle bus services to Disney Parks and we didnt want to hire cars. The water park at the resort was also lovely. The villa was lovely and clean, comfortable, spacious and the pool was fab. We just had 2 weeks in a 5 bed villa which we booked through Virgin. I hope for future visitors, they will allow guests to bring food to the water park. Since there were two levels of water slides, there were frequent line delays that could have been avoided if they had two team members on top of the water slides to assist guests. This was going on at the same time that they only had one team member monitoring the water slides from the top of the platforms. On several occasions, management had 2-3 members of their staff searching guests' bags upon entry to ensure no outside food was admitted. However, our children wanted their own snacks not the restaurant food. ![]() I assume the reason management was so strict was so that they could sell more food from their pool restaurant. Every pool we have every belonged to has allowed outside food. The staff wouldn't allow anyone to bring snacks into the waterpark area even for family's like ours with small children. The big issue was the waterpark management. Our house and private pool met all of our expectations. The waterpark was beautiful and had a variety of slides. We visited with a party of 10 including 5 young children The property was well-maintained, and there were sidewalks everywhere. However the way they handle guest issues is unfortunate because it taints the entire experience. They said they would get a new one to us but that didn’t happen until a second call to guest services and it took two days. Our coffee maker was not working and we let them know immediately. Basically they get your money and then you become a non-priority. ![]() Although the villas are great, do NOT count on them to fix anything once you check-in.I would pass on this option as there are a lot of meal delivery options and lots of great restaurants in the surrounding area. Fins restaurant is overpriced and not very good.DO NOT leave the front desk without this being definitively resolved!!! The guard shack did not operate with any semblance of urgency and didn’t give a rip that we sat outside of the gate for 5 minutes each time we came back. No matter how we tried to resolve this, we wasted precious time just trying to get back to our villa. The QR code delivery system was not working when we arrived and as a result we waited a long time to be let in the resort for the first two days we were there. You need a QR code to get in and out of the gates.Villas are beautiful and well-maintained but the Encore management is terrible! We had one issue after another that did not get resolved until we were leaving. ![]()
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